Man With a Van Beddington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Beddington provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

We, us, our refers to Man With a Van Beddington as the provider of removal and related services.

You, your refers to the customer who makes the booking and any person on whose behalf the customer acts.

Services refers to our man and van, removal, collection, delivery, packing, loading, unloading and related services.

Items or goods refers to the items, belongings, furniture and other property which you ask us to move or handle.

Contract refers to the agreement between you and us for the provision of services, governed by these Terms and Conditions.

2. Service Area

We provide man and van and removal services primarily in and around Beddington and the wider local region, as well as to and from other locations within the United Kingdom as agreed at the time of booking. Any reference to our service area in quotations or communications is for guidance and does not limit our ability to accept bookings for other UK locations at our discretion.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the services you require, including but not limited to collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity of items, special handling requirements and your preferred date and time.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, adjust the price, or decline the booking.

3.3 A booking is only confirmed when we have accepted your request for services and you have accepted the quotation and any applicable charges. We may confirm your booking verbally or in writing. Where a deposit is required, the booking is provisional until we receive cleared funds for that deposit.

3.4 It is your responsibility to ensure that all details on your booking confirmation are correct. Any changes to your booking, including date, time, addresses or the scope of work, must be notified to us as soon as possible and may result in additional charges or, in some cases, our inability to carry out the services at the new time or date.

3.5 We reserve the right to decline a booking at our sole discretion, including where we reasonably believe that we cannot safely or lawfully carry out the services requested.

4. Pricing and Quotations

4.1 Quotations may be given as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and our assessment of the requirements.

4.2 Unless stated otherwise, quotations do not include parking charges, tolls, congestion charges, ferry fees, storage charges, customs duties, taxes or similar costs. Such additional costs are your responsibility and may be added to the final invoice.

4.3 Quotations are normally valid for a limited period, which we will indicate at the time of quotation. After that period has expired, we may revise the quotation.

4.4 We may adjust prices where the job involves unforeseen circumstances such as significantly more items than declared, restricted access, delays outside our control, or additional services not originally agreed, for example disassembly or reassembly of furniture.

5. Payments and Charges

5.1 Payment terms will be confirmed at the time of booking. Depending on the nature of the job, we may require payment in full or in part in advance, or payment on completion of the services.

5.2 Any deposit requested must be paid by the due date specified. If a deposit is not received on time, we may release the booking slot and offer it to other customers.

5.3 Where services are charged on an hourly basis, the chargeable time starts from the agreed arrival time or from the time when our vehicle and staff arrive at the collection address, whichever is later, and ends when the job is completed at the final destination, subject to any minimum charge period that may apply.

5.4 If you are not present at the agreed time and place to allow us to start the work, waiting time may be charged at our standard hourly rate or as otherwise agreed.

5.5 If payment is not made in accordance with the agreed terms, we reserve the right to charge reasonable administration fees, interest on late payments and any costs we incur in recovering the overdue amount.

5.6 We may retain possession of your goods until all outstanding charges have been paid in full, including any additional charges or interest. This is known as a lien over the goods.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by notifying us as early as possible. The time of cancellation or amendment will be taken as the time at which we receive your notice.

6.2 If you cancel more than a specified period in advance of the scheduled start time, as advised at the time of booking, any deposit may be refunded subject to any reasonable administration charge. If you cancel with less notice, you may forfeit all or part of your deposit and may be charged a cancellation fee to cover costs and loss of business.

6.3 If you significantly amend your booking, for example by changing the date, time, addresses or the size of the job, we may treat this as a cancellation and rebooking. In such cases, cancellation terms may apply.

6.4 We may cancel or postpone the services if events occur beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, road closures, illness, industrial action, or other circumstances that make it unsafe or impossible to carry out the services. In such a case, we will offer an alternative date or time where possible. Our liability for such cancellation or postponement is limited as set out in these Terms and Conditions.

7. Your Responsibilities

7.1 You are responsible for providing accurate and complete information at the time of quotation and booking.

7.2 You must ensure that appropriate parking is available for our vehicle at both the collection and delivery locations, and that any necessary permits or permissions are obtained in advance. You are liable for any parking penalties or charges arising from inadequate arrangements, unless caused by our own error.

7.3 You must ensure that there is safe and reasonable access to the collection and delivery addresses, including stairs, lift access, corridors, doorways and outdoor areas. You must notify us of any access issues such as narrow roads, low bridges, height or weight restrictions, or internal obstructions.

7.4 You are responsible for adequately packing and preparing your items for transport, unless you have specifically booked a packing service. Fragile items must be appropriately protected and clearly labelled.

7.5 You must be present, or ensure that a trusted representative is present, at the collection and delivery locations to oversee the work, provide instructions and check the items moved.

7.6 You must not ask us to transport any items that are illegal, hazardous, explosive, flammable, perishable in a way that requires specialist equipment, or otherwise unsuitable for carriage in a standard removal vehicle.

8. Items Not Accepted or Carried at Your Risk

8.1 Unless expressly agreed in writing in advance, we do not accept responsibility for carrying valuable items such as cash, jewellery, watches, precious metals, securities, important documents, artwork or antiques.

8.2 If we agree to carry such valuable items, this will be on the basis that they are carried entirely at your risk and that our liability is limited in accordance with these Terms and Conditions.

8.3 We do not transport live animals, plants, or any illegal or prohibited goods. If such items are found among your goods, we may remove or refuse to carry them and may report any unlawful items to the relevant authorities.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste regulations. We are not a general waste disposal company and we will only remove and dispose of items as agreed in advance.

9.2 If you require us to dispose of unwanted items, this must be clearly stated when requesting a quotation. Additional charges will apply for the disposal of such items, and we may require details of the type, weight and quantity of items to be disposed of.

9.3 We will not collect or dispose of hazardous or controlled waste, including but not limited to asbestos, chemicals, solvents, paints, oils, gas cylinders, clinical waste, or electrical items requiring specialist treatment, unless this has been expressly agreed and complies with relevant legislation.

9.4 You are responsible for ensuring that any waste you ask us to remove is lawful for us to transport and dispose of. You must not misdescribe waste or conceal hazardous materials among other items.

9.5 Where we arrange disposal, we will use appropriate facilities in line with legal requirements. Proof of lawful disposal may be provided on request where applicable.

10. Our Responsibilities and Liability

10.1 We will provide our services with reasonable care and skill and in accordance with these Terms and Conditions.

10.2 While we take care when handling your goods, some wear and tear or minor cosmetic damage may be unavoidable, particularly with older or already worn items. We are not liable for pre-existing damage, inherent defects, or deterioration arising from the normal movement of goods.

10.3 Our liability for loss of or damage to your goods, whether caused by negligence or otherwise, is limited to a reasonable amount taking into account the value and condition of the goods and any applicable insurance arrangements. We may at our discretion repair, replace or compensate for damaged goods up to a capped amount per item or per job.

10.4 We are not liable for loss or damage arising from your failure to safely pack items, from your failure to disclose important information, or from your failure to take out appropriate insurance if required.

10.5 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of revenue, loss of opportunity, or emotional distress, arising from or in connection with the services provided.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded under UK law.

11. Time Estimates and Delays

11.1 Any time estimates given for arrival or completion are provided in good faith based on normal conditions but are not guaranteed. Traffic, weather, access issues and other factors may cause delays.

11.2 We are not liable for any loss or inconvenience you suffer as a result of delays outside our reasonable control, such as traffic congestion, road closures, adverse weather, accidents, or delays caused by you or third parties.

11.3 You should avoid making arrangements that rely on precise timing of our services, such as scheduled property handovers or travel plans, without allowing for reasonable flexibility.

12. Insurance

12.1 We maintain insurance appropriate to our business activities in accordance with UK requirements. Details of insurance cover may be provided upon request.

12.2 You are strongly advised to arrange your own insurance for your goods during transit and handling, especially for high value or fragile items, as our liability is limited as set out in these Terms and Conditions.

13. Claims and Complaints

13.1 If you believe that items have been lost or damaged during our services, you must notify us as soon as reasonably possible, ideally on the day of service or within a short time thereafter.

13.2 Any visible damage should be recorded at the time of delivery or immediately on discovery. You should provide details, photographs and any other relevant information to assist us in investigating your claim.

13.3 We will consider your claim in good faith and may request reasonable evidence of the condition and value of the items prior to the move. Our decision on liability and any compensation will be made in accordance with these Terms and Conditions.

13.4 If you have a complaint about our services, you should contact us promptly with full details. We will take reasonable steps to investigate and resolve your complaint.

14. Data Protection and Privacy

14.1 We collect and process personal information that you provide to us for the purpose of supplying our services, processing payments, managing bookings and handling enquiries and complaints.

14.2 We will handle your personal information in accordance with applicable UK data protection laws. We will not share your details with third parties other than where necessary to provide the services, comply with legal obligations or with your consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any contract between you and us are governed by and interpreted in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services we provide, including any non-contractual disputes or claims.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary or, if this is not possible, deleted, and the remaining provisions will continue in full force and effect.

16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

16.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.